At Maison Lumirèa, each piece is thoughtfully crafted using carefully selected materials, including natural gemstones and crystals, sterling silver, gold-plated metals, and other quality materials, depending on the design.
Please refer to the individual product description for the specific material details of each piece.

We use genuine natural gemstones and crystals selected for their distinctive beauty, colour, texture and natural character. As natural stones are formed individually, variations in colour, clarity, inclusions, pattern and texture are to be expected and are part of the individuality of each piece.

As our jewellery features natural gemstones and crystals, no two stones are exactly alike. Your piece may have subtle variations in colour, pattern, clarity, inclusions and texture compared with the photographs shown online.

Yes. Each piece is individually handcrafted and thoughtfully composed, with attention given to the natural characteristics of every stone.

Many of our pieces are individually prepared upon order confirmation. Please refer to the individual product description for the applicable production and preparation details.

Orders are typically dispatched within 30 days of purchase. Preparation time may vary depending on the design, availability of materials and order volume.

As certain pieces are individually prepared or made to order, cancellation or amendment may not be possible once preparation or production has commenced. Please contact us as soon as possible if you need assistance with an order.

We offer shipping to selected destinations worldwide. Available shipping options and rates are calculated based on your destination at checkout.

Orders are typically dispatched within 30 days of purchase. Transit time is additional and varies by destination.

Once dispatched, estimated delivery is:

• Malaysia: 3–5 business days
  
• International: 7–21 business days
  
  Please note that international delivery times may vary due to customs clearance, local courier operations and other circumstances beyond our control.
  
  

Yes. Tracking information will be provided once your order has been dispatched, where a tracked service is available.

As each piece may be individually crafted or made to order, returns and exchanges are generally not offered, subject to applicable statutory consumer rights.

For damaged, defective or incorrect items, please contact us promptly after receiving your order.

Please contact us as soon as possible after delivery with your order number and clear photographs of the item and packaging. We may also request an unboxing video or other information to assist with assessing the issue.

Customised or personalised pieces may not be eligible for cancellation, return or exchange where permitted by applicable law. Please contact us before placing a customised order if you require clarification.

To preserve the beauty of your jewellery, avoid prolonged contact with water, perfume, cosmetics, chemicals and household cleaning products. Remove jewellery before exercising, bathing or sleeping.

After wearing, gently wipe the piece with a soft, dry cloth and store it in its pouch or box when not in use.

No. Variations in colour, clarity, inclusions, texture, pattern and shape are natural characteristics of genuine gemstones and crystals and contribute to the individuality of each piece.

Repair services are not currently available.

Bulk ordering may be available depending on the design and availability of raw materials. Please contact us to discuss your requirements and availability.